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Our Client is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.
We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
Responsibilities
· Collaborate closely with technology and cross functional teams to provide clear direction on Agile product backlog, epic and user story requirements, and feature delivery
· Lead discovery, analysis, definition and writing detailed business service functionality
· Establish, communicate and monitor usage, activity and success metrics
· Collaborate closely with the UI/UX Team on wireframe designs
· Understand core product needs within cloud exchange, data centers, data networking, edge services, and cross-functional business-level services
· Clearly define, groom, and articulate product backlog items in terms of product, business, and customer/partner value
· Prioritize competing requirements including features, bugs, enabler work, and tech debt; work with the scrum team to refine and add detail where needed
· Identify improvements to existing product processes and technology
· Identify and include stakeholders, communicate, build relationships, and manage expectations their expectations
Qualifications
· 7+ years of end-to-end product management experience (ideation, to discovery, execution, and post-launch) for technical products in e-commerce, SaaS, or cloud infrastructure industry preferred
· Understanding and experience in microservices and APIs
· Strong customer-facing experience; AB/testing a plus
· Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions
· High level of attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously
· Demonstrated experience working with cross functional teams and senior executives
· Customer centricity mentality
· Experience working in an Agile development environment with experience in documenting detailed user stories
· Bachelor's degree in software engineering, information systems, quants, or related field of study preferred. Master’s degree in business, software engineering or related field highly preferred
· Customer Service experience preferred.